TERMS OF SERVICE AND PRIVACY POLICY

PLEASE READ THIS TERMS OF SERVICE CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement (hereinafter referred to as the “Agreement”) governs your use of this website, www.pattri.in (hereinafter referred to as the “Website”), M/s Finest Foodworks Pvt. Ltd. (hereinafter referred to as the “Company”) offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. The Company reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. The Company will alert you that changes or revisions have been made by indicating on the top of this Agreement, the date on which it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following such posting of the revised Agreement will constitute your acceptance of any such changes or revisions. The Company encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.

1) PRODUCTS

Terms of Offer: This Website offers for sale the Products of the Company. By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Proprietary Rights: The Company has proprietary rights and trade secrets in the distribution of Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by the Company. The Company also has rights to all trademarks, intellectual property and specific layouts of this webpage, including calls to action, text placement, images and other information.

Goods and Services Tax (GST): If you purchase any Products, you will be responsible for paying the applicable Goods and Services Tax on the Products.

2) WEBSITE

Content, Intellectual Property and Third-Party Links: In addition to making Products available, this Website also offers information and marketing materials. Such content is protected by intellectual property laws of India. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal and non- commercial use. Any links to third-party websites are provided solely as a convenience to you. The Company does not endorse the contents on any such third-party websites. The Company is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you click on link to third-party websites, you do so at your own risk. 

Use of Website: The Company is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website.

License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third party content is at issue).

Your Consent: We trust that, every user of our Website/Products/Services must be in a position to provide an informed consent prior to providing any Information required for the use of the Website/Products/Services. By registering with us, you are expressly consenting to our collection, processing, storing, handling and disclosing of your Information as set forth in the Privacy Policy and as amended by us from time to time. Processing your information in any way, including, but not limited to, collecting, using, sharing, storing, combining, deleting,  transferring and disclosing Information all of which activities will take place in India and in case you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

User communications: When you send an email or other communication to us, we may retain those communications in order for us to process your inquiries, respond to your requests in a timely manner and so as to improve our Services.

3) DISCLAIMER OF WARRANTIES

YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS. ("PRODUCTS" INCLUDE TRIAL PRODUCTS).

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY MAKES NO WARRANTY:

THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. 

AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED. 

REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.

4) LIMITATION OF LIABILITY

THE COMPANY’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHWERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.

THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE.

5) INDEMNIFICATION

You will release, indemnify, defend and hold harmless the Company and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to the Company.

6) RETURNS, REFUNDS AND CANCELLATION POLICIES

Purchases made from the Website cannot be returned after purchase. We offer full replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 15 days of placing the orders. Any queries or concerns beyond 15 days from order confirmation date will not be entertained.

Any replacement requests shall be placed by writing to us at hello@pattri.in and shall only be processed after validation from the customer support team as stated above.

Any cancellations can be processed only if the cancellation request is made within 24 hours or before shipping takes place, whichever is earlier. All cancellation requests shall be made to hello@pattri.in. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.

7) PRIVACY

The Company believes strongly in protecting user privacy and providing you with notice of the Website’s use of data. Please refer to our Privacy Policy below.

8) AGREEMENT TO BE BOUND

By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website. 

9) GENERAL

Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Entire Agreement: This Agreement comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a Court or Arbitral Tribunal of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Termination: The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until the Company chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use: The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment: You may not assign your rights and obligations under this Agreement to anyone. The Company may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

Dispute Resolution: In the event of any dispute or difference arising under this Agreement, it shall be referred to Arbitration. The invoking party shall serve a formal Notice of Arbitration to the Company and vice versa. The reference of Arbitration shall be made to a Sole Arbitrator nominated by the Indian Council of Arbitration. The governing law of this Agreement shall be the laws of India and the Arbitration proceedings shall be conducted as per the Arbitration and Conciliation Act, 1996. The procedural rules shall be the Rules of Arbitration of the Indian Council of Arbitration. The legal seat of the Arbitration as well as the venue of Arbitration shall be Mumbai and the Courts of Mumbai will have the exclusive jurisdiction over the Arbitration proceedings.

 

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS TERMS OF SERVICE AGREEMENT.

 

10) PRIVACY POLICY

Pattri.in recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.pattri.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers.

Please note that by visiting and/or using our website, you agree to this Privacy Policy.

Pattri.in is a property of M/s Finest Foodworks Pvt. Ltd., an Indian Company registered under the Companies Act, 2013 having its registered office at Office No. 506, Zion Tower, Plot 273, Sector 10, Kharghar, Navi Mumbai, District Raigad, Maharashtra- 410210.

Information we collect

Contact information: We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Payment and billing information: We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card/ debit card number or credit card/ debit card expiry date or other details pertaining to your credit card on our website. Credit card/ debit card information will be obtained and processed by our third- party online payment partner.

Demographic information: We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website.

Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Use of your personal information

We collect information directly from you: We collect information directly from you when you register on our website or buy products. We also collect information if you ask us a question through phone or email.

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions: We might use your information to confirm your purchase or delivery.

We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you which we get from third parties.

We use information for security purposes: We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications: We might send you emails or SMS about your account or orders.

We use information as otherwise permitted by law.

Cookies and Web Beacons

Like any other website, https://www.pattri.in uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or delivery service providers or transactional message processors. Some vendors may be located outside of India.

We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a Court Order or a Notice issued by a judicial or quasi- judicial authority. We may also share it if a Government Authority or Investigation Authority requests for such information.

We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.

Grievance Officer

In accordance with Information Technology Act, 2000 and its Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Abinu John

Address: Office No. 506, Zion Tower, Plot 273, Sector 10, Kharghar, Navi Mumbai,

District Raigad, Maharashtra- 410210

 

Email: abinujohn@finestfoodworks.com